Support

Contact us

Email hello@offeru.org.uk and we'll get back to you within 2 working days. Please include the email address of your OfferU account and, if relevant, a screenshot of the issue.

Common questions

I didn't receive my verification email

Check your spam folder first. You can request a new code from the verification screen in the app. If it still doesn't arrive, contact us and we'll verify your account manually.

My QR code expired before the merchant scanned it

QR codes are single-use and valid for 5 minutes for security. Simply open the offer again and generate a new code.

An offer wasn't honoured at the till

Offers are set and honoured by each merchant. If a valid, in-window offer was refused, email us with the offer name, merchant, and time — we follow up on every report.

How do I delete my account?

In the app: Settings > Account > Delete Account. Your data is removed in line with our Privacy Policy.

I run a business — how do I join?

See Join OfferU or email partnerships@offeru.org.uk to get set up.